FINCSYS is a customer/commercial value management system that provides insights and predictions on the lifecycle of customers and contracts. It aims to increase the value clients receive by improving behavior. The CVM is a holistic software that utilize usage data, engagement data, impact data, and financial data to report insights on the return on investment of contracts and lifetime value of customers.
To improve engagement, the CVM has email and text trigger campaigns that keep the clients and companies on pace to complete the customer journey. Our CVM portal is a secure web-based gateway that aggregates data from multiple sources into a single user interface. Clients and company members have 24/7 access to the portal.
Quick Metrics (Commercial Value Management)
- Cost Savings/Avoidance: Measures actual savings against the baseline or planned budget.
- Contract Value Leakage: Identifies the difference between the anticipated value and realized value,.
- Revenue Leakage Rate: Tracks the percentage of entitled revenue not billed or collected.
- Renewal Success Rate: Tracks the percentage of contracts renewed on time, vital for maintaining long-term revenue streams.
- Earned Value Management (EVM) Metrics: Uses the Cost Performance Index (CPI) and Schedule Performance Index (SPI) to gauge if projects are within budget and on schedule.
- Contract Cycle Time: Measures the speed of the contract lifecycle from creation to signature, with shorter times indicating better efficiency.
- Supplier/Vendor Performance Scores: Evaluates if vendors are meeting agreed-upon standards.
- Utilization Rates: Monitors how efficiently resources are used against the contract requirements.
Quick Metrics (Customer Value Management)
- Customer Lifetime Value (CLV/LTV): The total projected revenue from a customer throughout their relationship.
- Customer Retention Rate/Churn Rate: Measures the percentage of customers who stay versus those who leave.
- Profitability per Segment/Customer: Identifies the net profit generated by a customer after accounting for costs like support and discounts.
- Net Promoter Score (NPS): Measures loyalty and likelihood to recommend.
- Customer Effort Score (CES): Evaluates how easy it is for customers to do business with you.
- Average Order Value & Purchase Frequency: Measures the volume and value of transactions.
- Cost to Serve: Tracks the costs associated with servicing a customer, such as support, shipping, and onboarding.
- Usage & Adoption Metrics: Tracks how often customers use products and whether they use them efficiently.